Frequently Asked Questions about Hotel Platzlhof in Ried im Zillertal
Many questions come up before your arrival – here you’ll find the answers.
Location & Hotel
Where is Hotel Platzlhof located?
Our Hotel Platzlhof is located in Ried im Zillertal in Tyrol, at Taxachgraflweg 2, 6273 Ried im Zillertal. From here, you can quickly and easily reach the ski areas, hiking trails, excursion destinations and activities throughout the Zillertal.
How can I contact Hotel Platzlhof?
You can reach us by phone at +43 5283 2338 or by email at info@platzlhof.at. We are happy to personally assist you with any questions about our rooms, offers and your holiday in the Zillertal.
Is the Platzlhof a 4-star hotel in the Zillertal?
Yes, we are a 4-star hotel in Ried im Zillertal, combining warm Tyrolean hospitality with modern amenities, wellness, regional cuisine and a wide range of holiday activities in both summer and winter.
Who runs the Platzlhof Hotel?
The Platzlhof is now in its third generation of ownership by the Wimpissinger family, who run it with great personal dedication, Tyrolean hospitality, and a committed team.
Why should I book a room at the Hotel Platzlhof?
At the Hotel Platzlhof, you can enjoy a vacation in a prime location in the heart of the Zillertal, right at the entrance to the Zillertaler Höhenstraße. We offer modern rooms with balconies and Wi-Fi, regional cuisine, a wellness area with a heated outdoor pool and saunas, and plenty of opportunities for summer and winter activities in the Zillertal. When you book directly through our website, you’ll also benefit from the best available rate and personalized advice.
Are dogs allowed at the Hotel Platzlhof?
No, unfortunately, dogs are not allowed at our Hotel Platzlhof.
What makes a vacation at the Hotel Platzlhof so special?
At the Hotel Platzlhof, we combine personal hospitality, modern rooms, regional cuisine, wellness, and proximity to the best activities in the Zillertal. This allows you to enjoy a relaxing vacation with easy access to the mountains, ski resorts, tourist attractions, and nature experiences.
How do I get to the Hotel Platzlhof by car?
If you are traveling by car, take the A12 toward Innsbruck and exit at Zillertal, then follow the road into the valley until you reach Ried im Zillertal. At the traffic light, turn right into the village and continue straight past the parish church until you reach our Hotel Platzlhof.
Is there free parking at the Hotel Platzlhof?
Yes, free parking is available right here at our hotel.
Can I charge my electric car at the Hotel Platzlhof?
Yes, there are two universal charging stations for electric vehicles right here at our hotel. Charges are based on consumption per kWh.
Is there a shuttle from the train station to the Hotel Platzlhof?
Yes, we’ll pick you up for free at the Ried im Zillertal train station. A transfer from the Jenbach train station is available for an additional fee, subject to prior arrangement and availability.
Is there an airport shuttle from Innsbruck Airport to the Hotel Platzlhof?
Yes, a transfer from the Innsbruck Airport to our hotel is available, subject to availability and for an additional fee. We recommend that you contact us about this before your arrival.
Is there a ski bus that leaves directly from the Hotel Platzlhof?
Yes, in the winter, the free ski bus runs several times a day directly from our hotel to the Hochzillertal ski area and back. The ride to the valley station takes about 10 minutes.
How far is the Hochzillertal ski resort from the Hotel Platzlhof?
The base station of the Hochzillertal ski resort is only about 1.5 kilometers from our hotel. By car, you can reach the ski lift in just a few minutes; by ski bus, you can travel directly from the hotel in comfort.
Is there a bus that leaves from the hotel for the mountains in the summer?
Yes, during the summer months, a public bus runs directly from our hotel to the Hochzillertal hiking area. You can find out the bus fares at our front desk, and you can purchase tickets directly from the bus driver. This way, you can easily set out on hikes and excursions without needing your own car.
When is the front desk open?
Daily from 8:00 a.m. to 9:00 p.m.; on weekends, even later.
How many stars does the Platzlhof Hotel have?
The Hotel Platzlhof in Ried im Zillertal is a 4-star hotel.
Reservation
When can I check in at the Hotel Platzlhof?
Your room will be ready for you on the day of your arrival starting at 1:00 p.m.
By what time do I have to check out of the Hotel Platzlhof?
On the day of your departure, please check out of your room by 10:30 a.m.
Does the Hotel Platzlhof offer late check-out?
Guests who booked directly with us may use our wellness area on the day of departure until 4:00 p.m., even if they are not staying in a room. Unfortunately, we cannot offer late check-out during the winter. However, you are welcome to store your luggage with us and take a shower before you leave.
Is it cheaper to book directly with the Platzlhof Hotel?
Yes, when you book directly through our website or by sending us a direct inquiry, you'll get the best available rate from us.
What are the benefits of booking directly with the Platzlhof Hotel?
When you book directly with us, you'll enjoy the best available rate, personalized service, a wider selection of room categories, offers you can book directly, and fair cancellation policies.
Do I have to pay a deposit at the Hotel Platzlhof?
If you have stayed with us before, a deposit is generally not required. For first-time bookings, we require a deposit per room, depending on the season. A deposit is always required for bookings around Christmas, New Year’s Eve, and the New Year. We will provide you with the exact deposit requirements directly in your booking confirmation.
What forms of payment does the Hotel Platzlhof accept?
You can pay your hotel bill with us in cash, by debit card, VISA, or Mastercard. We prefer that payment be made the evening before your departure.
How much is the local tax at the Hotel Platzlhof?
The local tax is charged per day and per person aged 15 and older. The current local tax rate is €2.60.
Can I book just breakfast instead of half-board at the Hotel Platzlhof?
Yes, you can also book a room with breakfast through us. If you choose not to have half-board, a corresponding amount will be credited per person per day.
Can I book a double room for single occupancy at the Hotel Platzlhof?
Yes, some of our double rooms can also be booked for single occupancy for an additional fee.
Cancellation
What are the cancellation policies at the Hotel Platzlhof during the summer?
During the summer, free cancellation is available up to 2 weeks before arrival. After that, tiered cancellation fees apply. In the event of a last-minute cancellation, no-show, or early departure, 100% of the travel price will be charged.
What are the cancellation policies at the Hotel Platzlhof during the winter?
During the winter, free cancellation is available up to 28 days before arrival. Longer cancellation periods apply to bookings around the New Year. After that, tiered cancellation fees apply. In the event of a no-show or early departure, 100% of the trip price will be charged.
Do I have to submit a cancellation in writing?
Yes, please send us your cancellation in writing via email.
Does the Hotel Platzlhof recommend travel insurance?
Yes, we recommend that you purchase travel cancellation insurance so that you are well protected in the event of illness, accident, or other unexpected events.
Rooms
What types of rooms are available at the Hotel Platzlhof?
We offer a variety of room categories, ranging from cozy vacation rooms and family rooms to spacious suites with plenty of room and comfort. Some of our rooms have carpeted floors, while others feature warm hardwood floors.
Do the rooms at the Hotel Platzlhof have balconies?
Yes, all of our rooms have a furnished balcony.
Is there Wi-Fi at the Hotel Platzlhof?
Yes, free high-speed Wi-Fi is available throughout the hotel.
Does the Hotel Platzlhof have accessible rooms?
Yes, two of our Rosalie Wellness Suites are designed to be accessible and feature a walk-in shower with a seat and a wheelchair-accessible sink. If you require an accessible room, please let us know before you make your reservation.
Is the wellness area at the Hotel Platzlhof accessible?
No, unfortunately our wellness area is not wheelchair-accessible, as it can only be reached by stairs.
Is there an elevator at the Hotel Platzlhof?
Yes, there is a passenger elevator available at our hotel.
Do the rooms at the Hotel Platzlhof have a refrigerator?
Some of our newer rooms and suites also have their own refrigerator. If your medications need to be refrigerated, you can drop them off at our front desk.
Is there a safe in the room?
Yes, our rooms are equipped with a safe.
Are the rooms air-conditioned?
No, our rooms do not have air conditioning. We're lucky that, thanks to the hotel's quiet location, we can sleep with the windows open at night.
Are there allergy-friendly rooms or special amenities for people with allergies?
We offer hypoallergenic beds and carpet-free rooms.
Cuisine
What is included in the half-board plan at the Hotel Platzlhof?
Our half-board plan includes a hearty breakfast buffet and a dinner menu with a salad bar. In the winter, an afternoon snack for skiers (excluding drinks) is also included daily.
When is breakfast served at the Hotel Platzlhof?
Our extensive breakfast buffet is available from 7:00 a.m. to 10:00 a.m.
When is dinner served at the Hotel Platzlhof?
For dinner, we invite you to join us in our air-conditioned dining room from 6:00 p.m. to 7:30 p.m.
Is dinner also served on the terrace?
Unfortunately not; we serve half-board meals in our air-conditioned dining room. You’re welcome to enjoy our terrace before or after dinner, as well as after breakfast.
Does the Hotel Platzlhof offer vegetarian dishes?
Yes, in addition to meat and fish dishes, our evening menu also includes vegetarian options.
Does the Platzlhof Hotel have an à la carte restaurant?
Yes, our à la carte restaurant is also open to guests from outside the hotel. We ask that you make a reservation in advance.
What time does the bar at the Hotel Platzlhof close?
Our bar is open until 11:30 p.m.
Wellness
Does the Platzlhof Hotel have a pool?
Yes, here you can enjoy a heated outdoor pool with an indoor entrance that's open year-round.
How warm is the pool at the Hotel Platzlhof in the winter?
In winter, our heated outdoor pool is pleasantly warm and is kept at a temperature of about 34 °C.
When is the pool at the Hotel Platzlhof open?
Our pool's hours of operation vary depending on the season. In the summer, the pool is open all day; in the winter, it is open in the morning and in the afternoon.
Is there a hot tub at the Hotel Platzlhof?
Yes, here you can relax in a heated indoor hot tub.
Does the Platzlhof Hotel have a sauna?
Yes, our sauna area features several saunas and heat treatments, including a Finnish sauna, a steam sauna, a saltwater steam bath, an infrared cabin, and a bio sauna.
When is the sauna at the Hotel Platzlhof open?
Our sauna area is heated daily in the afternoon starting at 2:00 p.m. In case of bad weather, we open our wellness oasis earlier.
Is there an adults-only area at the Hotel Platzlhof?
Yes, we have a spacious, adults-only relaxation terrace with canopy beds, lounge chairs, and views of the Zillertal mountains.
Are bathrobes and sauna towels included at the Hotel Platzlhof?
Yes, for the duration of your stay, we will provide you with a wellness kit that includes a bathrobe, a bath bag, and sauna towels. For environmental reasons, bath slippers are available at the front desk upon request.
Can I book massages at the Hotel Platzlhof?
Yes, you can book massages, beauty treatments, pedicures, and cosmetic services at our facility for an additional fee. We recommend that you reserve your preferred appointment time before your arrival.
Does the Platzlhof Hotel have a fitness center?
Yes, our new fitness center is equipped with modern Technogym machines for cardio and strength training and offers panoramic views. The air-conditioned fitness center is accessible 24/7 with your room key.
Family
Is the Platzlhof Hotel family-friendly?
Yes, families feel especially at home here at the Hotel Platzlhof. We offer family-friendly rooms, plenty of space to relax, and numerous activities for children and families in the surrounding area.
Does the Hotel Platzlhof offer children's discounts?
Yes, depending on their age and the season, children are eligible for special children's rates or discounts. Please refer to your individual vacation package for the exact terms and conditions.
Does the Hotel Platzlhof have cribs?
Yes, we can provide a crib for toddlers upon request for an additional fee. If you need one, please let us know before your arrival.
Does the Platzlhof have family rooms?
Yes, our Julian family rooms have a separate sleeping area for two children. Please send us an inquiry—we’re sure we can find a solution that will make your family feel most comfortable with us.
Summer
What can I do around the Hotel Platzlhof in the summer?
In the summer, our hotel is an ideal starting point for hiking, biking, mountain biking, Nordic walking, golf, and excursions in the Zillertal. Families will also find plenty of activities to enjoy in the surrounding area.
Can I rent e-bikes at the Hotel Platzlhof?
Yes, you can rent e-bikes through our partner, Sport Stock, for a fee. We'd be happy to make the reservation for you.
Is there a bike storage room at the Hotel Platzlhof?
Yes, there is a lockable room with video surveillance available for bicycles.
Is there a secure parking area for motorcycles at the Hotel Platzlhof?
Yes, there is a carport available for motorcycles.
Does the Hotel Platzlhof provide hiking gear?
Yes, among other things, you'll find a hiking backpack and an umbrella in your room. You can rent or buy hiking poles at the front desk.
Is there a golf course near the Hotel Platzlhof?
Yes, the Zillertal-Uderns Golf Club is just a 2-minute drive from our hotel. As our guest, you’ll receive a 20% discount on the green fee.
Winter
Which ski resort is near the Hotel Platzlhof?
The nearest ski resort is Hochzillertal-Hochfügen. You can reach the valley station from our hotel in just a few minutes by car or conveniently by the free ski bus.
Are ski passes available directly at the Platzlhof Hotel?
Yes, you can purchase ski passes for two days or more directly from us at the front desk.
Are there ski lockers at the Hochzillertal ski resort?
Yes, there are ski lockers right at the valley and mountain stations that you can use for a fee. You can reserve a locker at our front desk.
Does the Hotel Platzlhof serve an afternoon snack in the winter?
Yes, in the winter we serve a skiers' snack every afternoon. Drinks are not included.
How do I get from the Platzlhof Hotel to the ski resort?
During the winter, the free ski bus runs several times a day directly from our hotel to the Hochzillertal valley station and back. Alternatively, you can reach the valley station in just a few minutes by car.